Frequently Asked Questions

Every bracelet you buy funds clean water for a family. We donate a fixed amount from every single bracelet — not a vague "portion of proceeds," but a specific amount we'll tell you outright — to fund clean water projects through charity: water, an independent nonprofit.

charity: water — an established nonprofit that's spent nearly two decades bringing clean water to millions of people across dozens of countries. We're not affiliated with them or endorsed by them; we're a for-profit brand that chose them as the recipient of our donations because of their track record and their transparency. You can look them up and verify everything they do.

Fair question — and the most important one. Two ways. First, charity: water documents the projects they fund with photos and GPS coordinates anyone can explore on their site. Second, we send you a monthly impact update showing what we've donated and the work it's going toward. We'd rather hand you the receipts than ask you to take it on faith.

Honestly, no — and we won't pretend otherwise. Your purchase funds clean water work through charity: water's broader projects, not a single traceable well with your name on it. What we can show you is exactly how much we give and the real, documented work it supports. Anyone who promises you more specific than that probably can't back it up.

A short email showing how much we've donated and the clean water work it's funding — drawn from charity: water's documented projects. It's our way of keeping you connected to the impact over time, not just at checkout.

We're a small team that wanted to build a business that does real good — and can prove it. We're based in Australia, and we ship worldwide with help from our fulfilment partners. We're new, we're building in the open, and we're upfront about all of it. (Full story on our About page.)

Fair question, here's the honest answer. We're a for-profit business, not a charity — and we're not going to dress that up. Charities are often heads-down on the work itself and don't have the time or resources to build products, run an online community, or reach new people. That's the part we're good at: making something people actually want to wear, building a community around it, and channelling real money toward clean water through it. Both roles matter. We just won't pretend to be something we're not.

Honestly? You can do either, and if you'd rather give directly to a clean water nonprofit, we'd genuinely respect that. But most people who find us were just scrolling, saw a bracelet they liked, and discovered it does some good — and that's a way of giving that fits into a normal life. You get something you'll wear every day, it sparks conversations, and it sends real money toward clean water. It's not better than donating directly. It's just a different path that brings more people in.

Yes. The donations are real and go to charity: water, whose work is documented and verifiable. We're a young brand, so we're not going to throw a giant "X million funded" number at you that we haven't earned yet — but every bracelet sold funds real clean water work from day one, and we show you the proof as we go.

Orders are processed within 1–2 business days and typically arrive within 6–10 business days. You'll get a tracking link as soon as your order ships.

Yes — we ship to most countries worldwide.

Shipping is $4.95 on orders of 1–2 bracelets, and free on orders of 3 or more.

You'll get a confirmation email when you order, and a tracking link once it ships.

Email us at support@hopedropsco.com and we'll sort it out.

We offer a 30-day guarantee. If you don't love your bracelet, email us within 30 days and we'll refund you — no questions asked.

Absolutely — it's one of the most popular reasons people buy. A bracelet that means something makes a better gift than most things, and every one you give funds clean water for another family.

Email support@hopedropsco.com anytime. We're a small team and we read everything.